Cancellation Policy
Certain products and services offered by Evolve Range Solutions may be available as subscriptions, pre-orders, special orders, or other recurring purchase arrangements. This policy explains how cancellations and changes to these purchases are handled.
Subscriptions
Evolve Range Solutions may offer certain products, equipment, software, services, or combinations thereof on a subscription basis.
Subscription pricing, billing frequency, and subscription term will be provided at the time of purchase or within the applicable quote, proposal, or subscription agreement.
Your payment information may be stored securely by our payment provider and charged according to the billing schedule associated with your subscription.
Subscription Terms and Cancellation
Some Evolve subscriptions may require a minimum contractual term. Cancelling automatic billing or requesting cancellation through our website does not eliminate any remaining payment obligations under an existing subscription agreement.
Subscriptions subject to a fixed term may only be cancelled or terminated in accordance with the terms of the applicable Evolve Range Solutions subscription agreement, quote, proposal, or other written agreement.
For subscriptions without a contractual minimum term, customers may request cancellation before their next scheduled billing date to prevent future charges.
Equipment-Based Subscriptions
Certain Evolve subscriptions may include equipment provided for use during the subscription period. Unless specifically stated otherwise in writing, subscription equipment remains the property of Evolve Range Solutions and may be subject to return, replacement, purchase, or continued subscription requirements at the conclusion or termination of the agreement.
Customers are responsible for maintaining subscription equipment in accordance with the applicable agreement and may be responsible for loss, damage, unauthorized modification, or failure to return equipment.
Software and Services
Cancellation or expiration of a subscription may affect access to Evolve software, updates, support, cloud services, content, features, or other subscription-based services.
Available services following the completion of a subscription term will be determined by the applicable subscription agreement and any continuation options offered by Evolve Range Solutions.
Automatic Renewal
Certain subscriptions may automatically renew at the end of their initial term where specifically disclosed and agreed upon.
Customers will be responsible for cancelling an automatic renewal in accordance with the terms provided at the time of purchase or within the applicable subscription agreement.
Managing or Cancelling a Subscription
Where available, customers may manage subscription billing through the link provided in their order confirmation or customer account.
For equipment-based, commercial, or contract subscriptions, customers should contact Evolve Range Solutions directly regarding cancellation, changes, equipment returns, or end-of-term options.
Any subscription governed by a separately executed Evolve Range Solutions agreement remains subject to that agreement. If there is a conflict between this website policy and a signed subscription agreement, the signed agreement will control.
Pre-Orders
When purchasing a pre-order product, you are purchasing an item that is not currently available for immediate shipment or is scheduled for future release.
Evolve Range Solutions may collect full payment, partial payment, or a deposit at the time of the pre-order.
Pre-orders may generally be cancelled for a refund before Evolve has ordered, manufactured, configured, customized, or allocated equipment specifically for the customer.
Once production, configuration, customization, or procurement has begun, some or all of the payment may become non-refundable to cover costs already incurred by Evolve Range Solutions.
Once an order has shipped or been fulfilled, it may no longer be cancelled and will instead be subject to our Return and Refund Policy.
Special and Custom Orders
Products that are specially ordered, manufactured, configured, programmed, customized, or otherwise prepared specifically for a customer may not be eligible for cancellation once work or procurement has begun.
Any applicable non-refundable deposit, cancellation fee, or customer responsibility will be governed by the applicable quote, proposal, order confirmation, or agreement.
Try Before You Buy
If Evolve Range Solutions offers a product under a "Try Before You Buy" program, the applicable trial period, payment authorization, return requirements, and other conditions will be disclosed at the time of purchase.
If the product is not returned within the specified trial period and in the required condition, the customer's authorized payment method may be charged for the applicable purchase amount.
Returns and Refunds
Cancellations, returns, and refunds may also be subject to Evolve Range Solutions' Return and Refund Policy.
For questions regarding an order, subscription, cancellation, or pre-order, please contact Evolve Range Solutions.
Last Updated: September 2026
